RFE: Conference Listings


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- Worldwide Business Research WBR

Dates:October 28-29, 2009
Description:2nd Annual Strategic Service Management Conference 2009 "Improving Customer Satisfaction And Profitability Through A Competitive After-Sales Service Strategy"
Location:Amsterdam, Airport, Radisson SAS, Netherlands
Subject:This high-profile conference concentrates on delivering fresh insight and key strategies that will enable you to achieve sustainable growth and deliver agile support to customers across global markets. In three consecutive days, youll join over 150 service professionals from across Europe and learn how to implement succeed in a competitive environment, protect brand integrity and overcome this years most challenging service issues such as: - Leveraging in-depth metrics to quantifiably measure performance and maximise service potential - Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimise service downtime - Deploying tools and techniques to optimise customer lifetime value and increase aftermarket wallet-share - Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence - Adopting a proactive approach to service and driving customer satisfactionthrough accurate forecasting [gem_ den Informationen des Anbieters - according to site editor's information]
JEL Code:M
URL:http://www.wbresearch.com/strategicservicemanagement/

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